Shipping and Returns

Shipping Information:

Thank you for choosing Grooming Cult! As a small business with a team of two, we strive to process your orders promptly, typically within 1 to 3 days.

We can ship worldwide, excluding sanctioned countries. If you can’t find your country listed during checkout, please reach out to us at info@groomingcult.com, and we’ll gladly assist you.

Please note that the risk of the products transfers to the purchaser upon shipping. It’s the responsibility of the recipient to inspect items upon receipt. In case of any damage during delivery, contact the carrier’s customer service immediately, as we cannot reimburse packages damaged in transit. Please inspect your order upon arrival, and if you receive a defective, damaged, or incorrect item, let us know promptly so we can address the issue.

We can ship to the US and Canada. However, please note that for our aftershave lotions, we do not take responsibility for any customs seizures. Additionally, we are not responsible for any customs fees or charges imposed by your country’s customs authority.

We are not responsible for any customs fees incurred in the customer’s country, the purchaser is responsible for these charges. For our Greek customers, we partner with SPPEDEX and occasionally with Greek postal ELTA, both with tracking numbers. For EU and international shipping, we collaborate with DHL and Greek postal ELTA, also providing tracking numbers. Shipping costs can be found in the table below.

Greek customers

Shipping Costs Table
Shipping MethodCost (€)
Speedex3,5

*Free shipping on orders of €50 or more
*Box Now shipping is available upon request.

EU customers

Shipping Costs Table
Shipping MethodCost (€)
DHL Express17

*Free shipping on orders of €100 or more

Available Countries
Cyprus, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Romania, Spain, Sweden

US – CANADA customers

Shipping Costs Table
Weight Range (g)Cost (€)
0 – 99919,5
1000 – 199928,5
2000 – 299949

*Free shipping on orders of €200 or more

All prices include taxes.

Return Information:  

Customers can cancel orders anytime until dispatch. If the products have already shipped, shipping costs will be deducted from the refund.  

EU customers have the right to a 14-day cooling-off period. To exercise this right, contact us within the specified period, and return the untouched goods in their original packaging. After 14 days, refund requests are not accepted without prior contact regarding the product type.  

Return shipping costs are the responsibility of the customer. Returned products must be in perfect condition and in their original packaging; opened or used items cannot be accepted for return or exchange.  If a return is approved, we will provide instructions. Refunds will be processed to the original payment method.  

If the return is due to our mistake, we’ll cover the shipping costs (contact us first for the shipping method details).  

We are not responsible for packages lost due to customer-provided incorrect information.

Thank you for your understanding, we appreciate your trust in our services and hope your shopping experience has been seamless. If you have any further questions regarding shipping, returns, or any other inquiries, our dedicated customer support team is here to assist you. Feel free to contact us at info@groomingcult.com . Our team strives to provide timely and helpful responses to ensure your satisfaction. 

At GROOMING CULT, we value your feedback and continuously work towards enhancing our services. Thank you for being a part of our community. 

Thank you for choosing GROOMING CULT

Best regards, 

The GROOMING CULT Team.

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